Terms and Policy
At the DG Shop, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free return policy.
If you are not satisfied with your purchase, you may return it for a full refund or exchange within 30 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team via email at [insert email address] or by phone at (800) 930-3771. Please provide your order number and the reason for your return. Our customer service team will provide you with a return label and instructions on how to return your item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 5 business days.
Please note that shipping fees are non-refundable, and you will be responsible for paying the return shipping costs.
At the DG Shop, we strive to provide our customers with the best possible shipping experience. We offer free shipping on all orders over $50 within the continental United States. For orders under $50, a flat rate shipping fee of $5.99 will be applied at checkout.
Once your order is placed, it will be processed and shipped within 1-2 business days. Shipping times may vary depending on your location and the shipping carrier. Please allow up to 7 business days for delivery.
We ship to all 50 states in the United States. We currently do not offer international shipping.
If you have any questions or concerns about our refund or shipping policies, please do not hesitate to contact our customer service team.
Virtual and Downloadable Policy:
At the DG Shop, we also offer virtual deliverable services, such as online courses and digital products. By purchasing any of our virtual deliverable services, you agree to the following terms and conditions:
- Payment: All payments for virtual deliverable services must be made in full before access to the service is granted. Payment can be made via our online payment system, which accepts all major credit cards.
- Access: Upon receipt of payment, you will be provided with access to the virtual deliverable service. This access is non-transferable and is intended solely for the use of the purchaser.
- Intellectual Property: All intellectual property rights in the virtual deliverable service, including but not limited to any copyright, trademarks, patents, or trade secrets, are the property of DG Shop. You agree not to infringe upon these rights or use any of the materials for any commercial purpose without our prior written consent.
- Use of Service: The virtual deliverable service is intended for personal, non-commercial use only. You agree not to use the service for any commercial purpose or to resell or redistribute any of the materials without our prior written consent.
- Disclaimer: We make no warranties or representations as to the accuracy or completeness of the information contained in our virtual deliverable services. We do not guarantee that the service will meet your specific requirements, or that it will be uninterrupted or error-free. You agree to use the service at your own risk.
- Refunds: Due to the nature of our virtual deliverable services, we do not offer refunds or exchanges. Please review the product description and details before making your purchase.
- Termination: We reserve the right to terminate your access to the virtual deliverable service if we determine, in our sole discretion, that you have violated these terms and conditions.
- Modifications: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of the virtual deliverable service constitutes your acceptance of the modified terms.
If you have any questions or concerns about our virtual deliverable services, please do not hesitate to contact our customer service team.